Dell End User License Agreement
THIS END USER LICENSE AGREEMENT (“EULA”) IS A LEGAL AGREEMENT BETWEEN YOU
(EITHER AN INDIVIDUAL OR AN ENTITY) AND DELL PRODUCTS L.P., A TEXAS LIMITED
PARTNERSHIP, OR DELL GLOBAL B.V. (SINGAPORE BRANCH), THE SINGAPORE BRANCH
OF A COMPANY INCORPORATED IN THE NETHERLANDS WITH LIMITED LIABILITY ON
BEHALF OF ITSELF, DELL INC. AND DELL INC.’S DIRECT AND INDIRECT SUBSIDIARIES
(COLLECTIVELY, “DELL”). THIS AGREEMENT GOVERNS ALL SOFTWARE ("SOFTWARE")
AND ANY UPGRADES, UPDATES, PATCHES, HOTFIXES, MODULES, ROUTINES, FEATURE
ENHANCEMENTS AND ADDITIONAL VERSIONS OF THE SOFTWARE THAT REPLACE OR
SUPPLEMENT THE ORIGINAL SOFTWARE (COLLECTIVELY "UPDATES") AND THEIR
ASSOCIATED MEDIA, PRINTED MATERIALS, ONLINE OR ELECTRONIC DOCUMENTATION,
DISTRIBUTED BY OR ON BEHALF OF DELL UNLESS THERE IS A SEPARATE LICENSE
AGREEMENT BETWEEN YOU AND THE MANUFACTURER OR OWNER OF THE SOFTWARE OR
UPDATE. IF THERE IS NO SEPARATE LICENSE AGREEMENT THEN THIS AGREEMENT
GOVERNS YOUR USE OF UPDATES, AND SUCH UPDATES WILL BE CONSIDERED SOFTWARE
FOR ALL PURPOSES OF THIS EULA. THE “SOFTWARE” SHALL MEAN COLLECTIVELY
THE SOFTWARE PROGRAM AND UPDATES AND ANY COPIES THEREOF. THIS EULA,
IN AND OF ITSELF, DOES NOT ENTITLE YOU TO ANY UPDATES AT ANY TIME IN THE
FUTURE. BY EXPRESSLY ACCEPTING THESE TERMS OR BY DOWNLOADING, INSTALLING,
ACTIVATING AND/OR OTHERWISE USING THE SOFTWARE, YOU ARE AGREEING THAT YOU
HAVE READ, AND THAT YOU AGREE TO COMPLY WITH AND ARE BOUND BY THE TERMS AND
CONDITIONS OF THIS EULA AND ALL APPLICABLE LAWS AND REGULATIONS. IF YOU DO
NOT AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS EULA, THEN YOU
MAY NOT DOWNLOAD, INSTALL, ACTIVATE OR OTHERWISE USE ANY OF THE SOFTWARE
AND YOU MUST PROMPTLY RETURN THE SOFTWARE; AND WHERE SOFTWARE WAS LOADED
BY OR ON BEHALF OF DELL AS INCLUDED IN YOUR PURCHASE OF SPECIFIC HARDWARE
(INCLUDING COMPONENTS OR ASSEMBLIES), YOU MUST RETURN THE ENTIRE
HARDWARE/SOFTWARE PACKAGE AS DIRECTED BY DELL OR ITS RESELLER (IF APPLICABLE)
FOR A FULL REFUND. IF YOU ARE ACCEPTING THESE TERMS AND CONDITIONS ON BEHALF
OF AN ENTITY, YOU ACKNOWLEDGE THAT YOU HAVE THE APPROPRIATE AUTHORITY TO
ACCEPT THESE TERMS AND CONDITIONS ON BEHALF OF SUCH ENTITY.
Subject to the terms, conditions and restrictions of this EULA (as a
condition to the grant below), Dell hereby grants you a limited, personal,
nonexclusive, and except as otherwise set forth in Section 6 below,
nontransferable, nonassignable license, without rights to sublicense, to
install or have installed, display and use the Software (in object code
form only) solely for internal purposes, only on as many computers, devices
and/or in such configurations as expressly permitted by Dell (e.g., as set
forth in the applicable Dell sales quote or invoice), or on one computer
device if no other entitlement is specified, and for such period specified
in a term license, or perpetually if no term is specified.
2. License Limitations and Conditions.
This license is conditioned upon Dell receiving your timely payment of any
fees or royalties applicable to the Software or to any hardware in which the
Software may be loaded. You may not copy the Software except for a reasonable
number of copies solely as needed for backup or archival purposes or as
otherwise expressly permitted in Section 1 “License” above. You may not
modify or remove any titles, trademarks or trade names, copyright notices,
legends, or other proprietary notices or markings on or in the Software.
The rights granted herein are limited to Dell's and its licensors' and suppliers’
intellectual property rights in the Software and do not include any other
third party’s intellectual property rights. If the Software was provided
to you on removable media (e.g., CD, DVD, or USB drive), you may own the
media on which the Software is recorded but Dell, Dell's licensor(s) and/or
supplier(s) retain ownership of the Software itself and all related
intellectual property rights. If the package accompanying your Dell computer
or device contains optical discs or other storage media, you may use only
the media appropriate for your computer or device. You may not use the
optical discs or storage media on another computer, device or network, or loan,
rent, lease or transfer them to another user except as permitted by this
Agreement.You are not granted any rights to any trademarks or service marks
of Dell or any of its licensors or suppliers. The use of any other software,
including any software package or file, whether licensed to you separately
by Dell or by a third party, is subject to the terms and conditions that
come with or are associated with such software.
THE SOFTWARE IS LICENSED, NOT SOLD. Except for the license expressly granted
in this EULA, Dell, on behalf of itself and its licensors and suppliers,
retains all right, title, and interest in and to the Software and in all
related content, materials, copyrights, trade secrets, patents, trademarks,
derivative works and any other intellectual and industrial property and
proprietary rights, including moral rights, registrations, applications,
renewals and extensions of such rights (the "Works"). The rights in these
Works are valid and protected in all forms, media and technologies existing
now or hereafter developed and any use other than as expressly set forth herein,
including the reproduction, modification, distribution, transmission,
adaptations, translation, display, republication or performance of the
Works is strictly prohibited. Dell, on behalf of itself and its licensors
and suppliers, retains all rights not expressly granted herein.
Except as otherwise provided herein or expressly agreed by Dell, you may
not, and will not allow a third party to:
(A) sell, lease, license,sublicense, assign, distribute or otherwise
transfer or encumber by any means (including by lien, hypothecation or
otherwise) in whole or in part the Software;
(B) provide, make available to, or permit use of the Software
in whole or in part by, any third party, including contractors, without
Dell's prior written consent, unless such use by the third party is solely
on your behalf, is strictly in compliance with the terms and conditions of
this EULA, and you are liable for any breach of this EULA by such third
party (a “Permitted Third Party”);
(C) copy, reproduce, republish, upload,post or transmit the Software in any
(D) decompile, disassemble, reverse engineer, or otherwise attempt to
derive source code (or underlying ideas, algorithms, structure or
organization) from the Software program, in whole or in part;
(E) modify or create derivative works based upon the Software;
(F) use the Software on a service bureau, rental or managed services basis
or permit other individuals or entities to create Internet "links" to the
Software or "frame" or "mirror" the Software on any other server or
wireless or Internet-based device;
(G) use the Software to create a competitive offering; or
(H) share or publish the results of any benchmarking of the Software
without Dell’s prior written consent. You may not, and will not allow a
Permitted Third Party to, use the Software in excess of the number of
licenses purchased from or expressly authorized by Dell.
Upon request by Dell, you will certify in writing that all use of Software
is in compliance with the terms of this EULA, indicating the number of
Software licenses deployed at that time. You grant Dell, or an agent
selected by Dell, the right to perform, during normal business hours,
a reasonable audit of your compliance with this EULA. You agree to cooperate
and provide Dell with all records reasonably related to your compliance
6. Transferability. You have the limited right to transfer Software on a
permanent basis as part of the sale or transfer of the hardware system
on which the Software is loaded, provided that:
(i) you retain no copies of any version of the Software,
(ii) the transfer includes the most recent update and all prior versions
7. Support and Subscription Services Not Included.
Dell does not provide any maintenance or support services under this EULA.
Maintenance and support services, if any, are provided under a separate
agreement, which may be located at www.dell.com/servicecontracts/global.
Dell may terminate this EULA immediately and without prior notice if you
fail to comply with any term or condition of this EULA or if Dell does not
receive timely payment for the licenses to the Software or for the hardware
to which Software is loaded, if any. In addition, Dell may terminate any
license to Software distributed for free, at any time in its sole discretion.
This EULA will terminate automatically if you fail to comply with any of its
terms or if the license term ends. You may terminate this EULA at any time on
written notice to Dell. In the event of termination of this EULA, all licenses
granted hereunder shall automatically terminate and you must immediately cease
use of the Software and return or destroy all copies of the Software. The
parties recognize and agree that their obligations under Sections 2, 3, 4,
5, 8, 9, 10, 11, 12, 14, 15, 16, 17, 18, 19, 20, 21, 22 and 23 of this EULA,
as well as obligations for payment, shall survive the cancellation,
termination and/or expiration of this EULA, and/or the licenses granted
hereunder. Dell will not have any obligation upon the termination of this
EULA to refund any portion of any license fee.
9. Export, Import and Government Restrictions.
The Software is subject to U.S. export laws as well as the laws of the
country where it is delivered or used. You agree to abide by these laws.
Under these laws, the Software may not be sold, leased or transferred to
embargoed countries (currently Cuba, Iran, North Korea, Sudan and Syria),
other restricted countries, restricted end-users, or for restricted
end-uses. You specifically agree that the Software will not be used for
activities related to weapons of mass destruction, including but not
limited to, activities related to the design, development, production or
use of nuclear materials, nuclear facilities, or nuclear weapons, missiles
or support of missile projects, or chemical or biological weapons. You
understand that certain functionality of the Software, such as encryption
or authentication, may be subject to import or export restrictions in the
event that you transfer the Software from the country of delivery and you
are responsible for complying with applicable restrictions.
The Software and documentation are "commercial items" as that term is
defined at 48 C.F.R. 2.101, consisting of "commercial computer software"
and "commercial computer software documentation" as such terms are used in
48 C.F.R. 12.212. Consistent with 48 C.F.R. 12.212 and 48 C.F.R. 227.7202-1
through 227.7202-4, all U.S. Government end users acquire the Software and
documentation with only those rights set forth herein. C
ontractor/manufacturer is Dell Products L.P., One Dell Way, Round Rock,
10. Warranty; Disclaimer of Warranty.
Dell warrants that the software media, if any, will be free from defects in
materials and workmanship under normal use for 90 days from the date you
receive them. DELL MAKES, AND YOU RECEIVE, NO OTHER WARRANTIES RELATED TO
THE SOFTWARE WHETHER EXPRESS, IMPLIED OR STATUTORY, AND DELL SPECIFICALLY
DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, AND NON-INFRINGEMENT. DELL DOES NOT WARRANT THAT THE
FUNCTIONS OF THE SOFTWARE WILL MEET YOUR REQUIREMENTS OR THAT OPERATION OF
THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR FREE. YOU ASSUME RESPONSIBILITY
FOR SELECTING THE SOFTWARE AND THE RESULTS ACHIEVED. YOUR SOLE AND
EXCLUSIVE REMEDY, AND DELL’S ENTIRE LIABILITY, IS FOR DELL, AT ITS SOLE
DISCRETION, TO EITHER USE COMMERCIALLY REASONABLE EFFORTS TO REMEDY ANY
DEFECT IN THE MEDIA OR TO PROVIDE A REFUND OF THE LICENSE FEES RECEIVED BY
DELL FOR THE SOFTWARE AND TERMINATE THIS AGREEMENT. THIS DISCLAIMER OF
WARRANTY MAY NOT BE VALID IN SOME JURISDICTIONS AND YOU MAY HAVE WARRANTY
RIGHTS UNDER LAW WHICH MAY NOT BE WAIVED OR DISCLAIMED. ANY SUCH WARRANTY
EXTENDS ONLY FOR THIRTY (30) DAYS FROM THE DATE OF DELIVERY OF THE SOFTWARE
(UNLESS LOCAL LAW PROVIDES OTHERWISE).
11. Limitation of Liability.
DELL WILL NOT BE LIABLE FOR ANY LOST PROFITS, LOST SAVINGS, LOST VALUE OR
LOST SALES (WHETHER SUCH PROFITS, SAVINGS, VALUE OR SALES ARE DIRECT,
INDIRECT, CONSEQUENTIAL OR OF ANY OTHER NATURE), LOST OR CORRUPTED DATA OR
SOFTWARE, LOSS OF USE OF SYSTEM(S) OR NETWORK(S), OR THE RECOVERY OF SUCH
DATA, SYSTEMS(S) OR NETWORK(S), LOSS OF BUSINESS OPPORTUNITY, BUSINESS
INTERRUPTION OR DOWNTIME, LOSS OF GOODWILL OR REPUTATION, SOFTWARE NOT
BEING AVAILABLE FOR USE OR THE PROCUREMENT OF SUBSTITUTE SOFTWARE OR GOODS,
INCIDENTAL, INDIRECT, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT
OF OR IN CONNECTION WITH THIS EULA UNDER ANY THEORY OF LIABILITY EVEN IF
ADVISED OR AWARE OF THE POSSIBILITY OF SUCH DAMAGES.
NOTWITHSTANDING ANYTHING TO THE CONTRARY SET FORTH IN THIS EULA, DELL’S
TOTAL LIABILITY FOR ANY AND ALL CLAIMS ARISING OUT OF OR IN CONNECTION WITH
THIS EULA AND/OR THE SOFTWARE SHALL NOT EXCEED THE GREATER OF EITHER:
A) THE TOTAL AMOUNT RECEIVED BY DELL FOR THE APPLICABLE SOFTWARE LICENSE
DURING THE TWELVE MONTH PERIOD IMMEDIATELY PRECEDING THE DATE ON WHICH
THE RELEVANT CLAIM AROSE OR
B) THE AMOUNT RECEIVED BY DELL FOR THE SPECIFIC HARDWARE ON WHICH THE
PARTICULAR SOFTWARE WAS LOADED.
Insofar as applicable law prohibits any limitation on liability herein,
the parties agree that such limitation will be automatically modified, but
only to the extent required to make the limitation compliant with applicable
If the Software includes development tools, such as scripting tools, APIs
( application programming interface s), or sample scripts (collectively
“Development Tools”) and unless there is a separate agreement between you
and Dell for the Development Tools, you may use such Development Tools to
create new scripts and code for the purpose of customizing your use of the
Software (within the parameters set forth in this EULA and within the
parameters set forth in the Development Tools themselves ) and for no other
purpose. NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS EULA, THE
DEVELOPMENT TOOLS ARE PROVIDED "AS IS" WITHOUT INDEMNITY OR WARRANTY OF ANY
KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. DELL BEARS NO
LIABILITY FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL OR
CONSEQUENTIAL DAMAGES RESULTING FROM USE (OR ATTEMPTED USE) OF THE
DEVELOPMENT TOOLS AND HAS NO DUTY TO PROVIDE SUPPORT TO YOU.
This EULA does not license use of Software for evaluation purposes
(“Evaluation Software”). Your use of Evaluation Software is subject to the
separate license terms and conditions accompanying that Evaluation Software.
14. Hosted and Internet-Accessible Software.
Some or all of the Software may be remotely hosted or accessible to you
through the Internet (“Hosted Software”). In such case, Dell may suspend,
terminate, withdraw, or discontinue all or part of the Hosted Software or
your access to the Hosted Software upon receipt of a subpoena or
law-enforcement request, or when Dell believes, in its sole discretion that
you have breached any term of this EULA or are involved in any fraudulent,
misleading, or illegal activities. Dell may modify the Hosted Software at
any time with or without prior notice to you. Dell may perform scheduled or
unscheduled repairs or maintenance, or remotely patch or upgrade the Hosted
Software installed on its and your system(s), which may temporarily degrade
the quality of the Hosted Software or result in a partial or complete
outage of the Hosted Software. Updates, patches or alerts may be delivered
from Dell servers, which may be located outside of your country. Dell
provides no assurance that you will receive advance notification of such
activities or that your use of the Hosted Software will be uninterrupted
15. Open Source and Third Party Software.
The Software may come bundled or otherwise be distributed with open source
or other third party software, which is subject to the terms and conditions
of the specific license under which it is distributed.
OPEN SOURCE SOFTWARE IS PROVIDED BY DELL "AS IS" WITHOUT ANY WARRANTY,
EXPRESS, IMPLIED, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO THE IMPLIED
WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND
NON-INFRINGEMENT. NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS EULA,
AS IT RELATES TO ANY AND ALL CLAIMS ARISING OUT OF OR IN CONNECTION WITH
OPEN SOURCE SOFTWARE, DELL SHALL HAVE NO LIABILITY FOR ANY DIRECT,
INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES,
HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT,
STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY
WAY OUT OF THE USE OF OPEN SOURCE SOFTWARE, EVEN IF ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES. Under certain open source software licenses,
you are entitled to obtain the corresponding source files. You may find
corresponding source files for the Software at http://opensource.dell.com
or other locations that may be specified to you by Dell.
16. High-Risk Disclaimer and Excluded Data.
The Software is not designed or intended for high-risk applications, for
use as online control systems or use in hazardous environments requiring
fail-safe performance, such as in the operation of nuclear facilities,
aircraft navigation or communications systems, air traffic control, life
support, weapons systems or in any other device or system in which function
or malfunction of the software could result in death, personal injury or
physical or environmental damage. Any such use or application by you is
outside the scope of this license and you are not authorized to use the
Software in any such application. You acknowledge that Software provided
under this EULA is not designed with security and access management for the
processing and/or storage of the following categories of data and software:
(A) classified data and software;
(B) data and software controlled under the International Traffic in Arms
Regulations (“ITAR”); and
(C) personally identifiable information that is subject to heightened
security requirements as a result of your internal policies or practices
or by law (collectively referred to as “Excluded Data”). You hereby agree
that you are solely responsible for reviewing data that the Software will
provide to Dell (or to which Dell will have access) to ensure that it does
not contain Excluded Data.
You, at your expense, shall defend and indemnify Dell against any claim,
action or proceeding brought against Dell which arises from or is in any
manner connected with your unauthorized use of the Software or that arises
from your breach of any provision of this EULA.
18. Right to Preliminary and Injunctive Relief.
You agree that money damages would be an inadequate remedy for Dell in the
event of a breach or threatened breach by you of the provisions set forth
in this EULA; therefore, you agree that in the event of a breach or
threatened breach of any such provisions, Dell may, in addition to any
other remedies to which it is entitled, be entitled to such preliminary or
injunctive relief (including an order prohibiting you from taking actions
in breach of such provisions), without the need for posting bond, and
specific performance as may be appropriate to preserve all of Dell’s rights.
All rights and remedies afforded Dell by law shall be cumulative and not
THIS AGREEMENT AND ANY CLAIMS UNDER ANY THEORY OF LIABILITY IN ANY WAY TO
THIS AGREEMENT OR ANY RELATIONSHIPS CONTEMPLATED HEREIN SHALL BE GOVERNED
AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE STATE OF TEXAS, U.S.A.,
WITHOUT REGARD TO ITS PRINCIPLES OF CONFLICTS OF LAW AND EXCLUSIVE OF ANY
PROVISIONS OF THE UNITED NATIONS CONVENTION ON THE INTERNATIONAL SALE OF
GOODS. The parties agree that the provisions of the Uniform Computer
Information Transactions Act (“UCITA”), as it may have been or hereafter
may be in effect in any jurisdiction, shall not apply to this EULA, and the
parties waive any and all rights they may have under any laws(s) adopting
20. Dispute Resolution and Binding Individual Arbitration.
ANY CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN CONTRACT, TORT, OR OTHERWISE,
WHETHER PREEXISTING, PRESENT OR FUTURE, AND INCLUDING STATUTORY, COMMON LAW,
INTENTIONAL TORT AND EQUITABLE CLAIMS) BETWEEN YOU AND DELL arising out of
or in connection with this EULA, or the breach, termination or validity
thereof SHALL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING INDIVIDUAL
If you are in the United States, the arbitration will be administered by
the American Arbitration Association (AAA), or JAMS (if you are in Canada,
arbitration will be at ADR Chambers pursuant to the general ADR Chambers
Rules for Arbitration located at www.adrchambers.com). Otherwise, the
dispute shall be finally settled under the Rules of Arbitration of the
International Chamber of Commerce (“ICC”) by one or more arbitrators
appointed in accordance with such rules. The arbitration shall be conducted
in the English language. For any ICC arbitration, the place of the
arbitration shall be Austin Texas or another commercial center reasonably
chosen by the arbitration panel to ensure that the award resulting from the
arbitration shall be of an international character and enforceable under
the New York Convention on the Recognition and Enforcement of Foreign
Arbitral Awards. The arbitration panel shall be empowered to grant whatever
relief would be available in court, including without limitation
preliminary relief, injunctive relief and specific performance. Any award
of the arbitration panel shall be final and binding immediately when
rendered, and judgment on the award may be entered in any court of
competent jurisdiction. Neither you nor Dell shall be entitled to join,
consolidate, or include any claims belonging to or alleged or arising from,
by, or on behalf of any third party to an arbitration brought hereunder, or
arbitrate any claim as a class action, class representative, class member,
or in a private attorney general capacity. The individual (non-class)
nature of this dispute resolution provision goes to the essence of the
parties' dispute resolution agreement, and if found unenforceable, the
entire arbitration and dispute resolution provision shall be void. Consumer
claimants (individuals whose transaction is intended for personal, family
or household use) may elect to pursue their claims in small-claims court
rather than arbitration. Dell will be responsible for paying any individual
consumer's arbitration/arbitrator fees. Notwithstanding the foregoing,
Dell may apply to any relevant government agency or any court of competent
jurisdiction to preserve its rights under this EULA and to obtain any
injunctive or preliminary relief, or any award of specific performance,
to which it may be entitled, either against you or against a non-party;
provided, however, that no such administrative or judicial authority shall
have the right or power to render a judgment or award (or to enjoin the
rendering of an arbitral award) for damages that may be due to or from
either party under this EULA, which right and power shall be reserved
exclusively to an arbitration panel proceeding in accordance herewith.
No waiver of breach or failure to exercise any option, right,or privilege
under the terms of this EULA on any occasion by Dell shall be construed to
be a waiver of a subsequent breach or right to exercise any option, right,
Except as provided in Section 6, Customer may not assign or transfer its
interests, rights or obligations under this EULA, in whole or in part,
whether voluntarily, by contract, or by merger (whether that party is the
surviving or disappearing entity), stock or asset sale, consolidation,
dissolution, through government action or order, or otherwise. Any attempt
to assign this EULA without prior written consent from an authorized
executive officer of Dell shall be null and void.
Unless you have entered into another written agreement with respect to the
Software which has been signed by you and an authorized representative of
Dell and which conflicts with the terms of this EULA, you agree that this
EULA supersedes all prior written or oral agreements, warranties or
representations with respect to use of the Software. If any term
(or part thereof) of this EULA is found to be invalid or unenforceable,
the remaining provisions (including other valid parts within the effected
term) will remain effective. You acknowledge that you have read this
Agreement, that you understand it, that you agree to be bound by its terms,
and that this is the complete and exclusive statement of the Agreement
between you and Dell regarding the Software.
(S Version – Rev. 04232015)