<soft xmlns="http://www.softaculous.com">

[0] Fix | Delete

<overview>

[1] Fix | Delete

<img src="logo.gif" style="float:right;margin:10px;" alt="" />{{overview}}

[2] Fix | Delete

</overview>

[3] Fix | Delete

<features>

[4] Fix | Delete

{{features}}

[5] Fix | Delete

</features>

[6] Fix | Delete

<demo>

[7] Fix | Delete

http://www.softaculous.com/demos/HESK

[8] Fix | Delete

</demo>

[9] Fix | Delete

<ratings>

[10] Fix | Delete

http://www.softaculous.com/softwares/customersupport/HESK

[11] Fix | Delete

</ratings>

[12] Fix | Delete

<space>

[13] Fix | Delete

16892960

[14] Fix | Delete

</space>

[15] Fix | Delete

<support>

[16] Fix | Delete

http://www.hesk.com/

[17] Fix | Delete

</support>

[18] Fix | Delete

<version>

[19] Fix | Delete

3.5.1

[20] Fix | Delete

</version>

[21] Fix | Delete

<mod>64</mod>

[22] Fix | Delete

<release_date>15-11-2024</release_date>

[23] Fix | Delete

<admin>admin</admin>

[24] Fix | Delete

<min_require>2.5.0</min_require>

[25] Fix | Delete

<softversion>

[26] Fix | Delete

4.5.4

[27] Fix | Delete

</softversion>

[28] Fix | Delete

<requirement check="php" type="version" operator="ge" value="5.6.0" />

[29] Fix | Delete

<requirement check="php" type="extension" name="gd" />

[30] Fix | Delete

<languages>

[31] Fix | Delete

<english-overview>

[32] Fix | Delete

<font size="5" color="#182e7a">Hesk</font> is Free PHP Help Desk Software that runs with a MySQL database. It allows you to setup a web based ticket support system (helpdesk) for your website.

[33] Fix | Delete

<br /><br />

[34] Fix | Delete

Once the Help Desk Software is installed your customers will be able to submit support tickets and staff will have an easy-to-use web interface to manage customer support requests.

[35] Fix | Delete

</english-overview>

[36] Fix | Delete

<english-features>

[37] Fix | Delete

<ul>

[38] Fix | Delete

<li>unlimited personalized accounts for staff</li>

[39] Fix | Delete

<li>unlimited categories</li>

[40] Fix | Delete

<li>canned responses</li>

[41] Fix | Delete

<li>file attachments</li>

[42] Fix | Delete

<li>fully-featured knowledgebase (articles, categories, search,...)</li>

[43] Fix | Delete

<li>custom fields in the "Submit a ticket" form</li>

[44] Fix | Delete

<li>anti-SPAM checks when submitting a ticket</li>

[45] Fix | Delete

<li>powerful ticket search functions</li>

[46] Fix | Delete

<li>e-mail notifications of new tickets and replies</li>

[47] Fix | Delete

<li>rating of staff replies and knowledgebase articles</li>

[48] Fix | Delete

<li>autoclose tickets after X days</li>

[49] Fix | Delete

<li>easy-to-use web interface</li>

[50] Fix | Delete

<li>easy to translate to any language</li>

[51] Fix | Delete

<li>and many more!</li>

[52] Fix | Delete

</ul>

[53] Fix | Delete

</english-features>

[54] Fix | Delete

<english-exp_ad_pass>New password. Leave blank if you do not want to reset the password</english-exp_ad_pass>

[55] Fix | Delete

<english-err_no_username>Please provide the username to reset the password</english-err_no_username>

[56] Fix | Delete

<english-err_no_such_user>The Admin username is incorrect and does not exist!</english-err_no_such_user>

[57] Fix | Delete

</languages>

[58] Fix | Delete

</soft>

[59] Fix | Delete

[60] Fix | Delete