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<img src="logo.jpg" style="float:right;margin:10px;" alt="" />{{overview}}

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</overview>

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</features>

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<demo>

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http://www.softaculous.com/demos/osTicket_17

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</demo>

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http://www.softaculous.com/softwares/customersupport/osTicket_17

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</ratings>

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<space>

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117335362

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</space>

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http://osticket.com/

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</support>

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1.17.4

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</version>

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<release_date>12-06-2023</release_date>

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<min_require>1.6.0</min_require>

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4.5.4

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</softversion>

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<english-overview>

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osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email and web-based forms into a simple easy to use multi-user web interface. Easily manage, organize and archive all your support requests and responses in one place while providing your clients with accountability and responsiveness they deserve.

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osTicket is an attractive alternative to higher-cost and complex customer support systems; simple, lightweight, reliable, open source, and easy to setup and use. The best part is, it's completely free.

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osTicket is released under the <a href="http://www.gnu.org/licenses/gpl.html" target="_blank">GNU/GPL license</a>.

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</english-overview>

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<english-features>

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Web-based Platform : osTicket is a web-based multi-user customer support platform. No local installation required. Access it anytime - from anywhere.

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Customer Portal : All support requests and responses are archived online. User can login using email and ticket ID. No user account or registration required to submit a ticket.

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Autoresponder : Configurable automatic reply sent out when a new ticket is opened or a message is received.

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Email Integration : Tickets can be created via email, online forms or phone (created by staff). Flexible configuration and mapping.

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Role-based Access : Control staff's access level based on assigned groups, departments and teams.

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Collision Avoidance : Ticket locking mechanism to allow staff to lock tickets during response and avoid conflicting responses.

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Ticket Assignment : Assign tickets to a staff or a teams. Assignment notes are logged as internal notes.

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Ticket Transfer : Transfer tickets between departments to make sure it's being handled by the correct staff.

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Due Dates : Set due dates on individual tickets and overwrite default grace period. Get overdue alerts and notices on missed due dates.

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Alerts & Notices : Staff and clients are kept up to date with email alerts. Configurable and flexible settings.

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Dashboard & Reports : Get system overview and basic historical statistics on tickets count and status per department, staff and help topics.

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Canned Responses : Predefined responses for frequently asked questions. Ticket variables supported for personalized responses.

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Internal Notes : Add internal notes to tickets for staff. Activity logs let you see events or what actions have been taken, when, and by whom.

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Attachment Support : Allow web or emailed attachments. Configurable file type whitelisting to enhance security.

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Email Templates : Manage and configure email templates used for auto-reply, alerts, notices and responses. Ticket variables supported for personalized messages.

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Ticket Filters : Apply conditional rules to route incoming tickets to the right departments or staff members, and action triggers.

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Service Level Agreements : SLA support allow you to track tickets and due dates without the hassle. Get overdue alerts and notices on missed due dates, and priority escalation.

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</english-features>

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<english-exp_ad_pass>New password. Leave blank if you do not want to reset the password</english-exp_ad_pass>

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<english-err_no_username>Please provide the username to reset the password</english-err_no_username>

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<english-err_no_such_user>The Admin username is incorrect and does not exist!</english-err_no_such_user>

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<english-err_no_dbprefix>Could not determine the database prefix</english-err_no_dbprefix>

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<english-system_email>System Email</english-system_email>

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<english-sys_email_exp>System Email can not be as same as Admin Email</english-sys_email_exp>

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<english-admin_email_exp>Admin Email can not be as same as System Email</english-admin_email_exp>

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</languages>

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</soft>

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