<soft xmlns="http://www.softaculous.com">

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<overview>

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<img src="logo.gif" style="float:right; margin:10px" width="250" alt="" />{{overview}}

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</overview>

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<features>

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{{features}}

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</features>

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<demo>

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http://www.softaculous.com/demos/Vision_Helpdesk

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</demo>

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<ratings>

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http://www.softaculous.com/softwares/customersupport/Vision_Helpdesk

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</ratings>

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<space>

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100979378

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</space>

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<support>

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http://support.visionhelpdesk.com/

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</support>

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<version>

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5.6.8

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</version>

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<mod>47</mod>

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<mod_files>1</mod_files>

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<release_date>02-12-2022</release_date>

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<admin>manage/</admin>

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<min_require>4.0.0</min_require>

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<softversion>

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4.5.4

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</softversion>

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<requirement check="php" type="version" operator="ge" value="7.3.0" />

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<requirement check="php" type="extension" name="curl" />

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<requirement check="php" type="extension" name="ionCube Loader" />

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<languages>

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<english-overview>

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<font size="5" color="#182e7a">Vision Helpdesk</font> offers customer service solutions for every size business, It offers three customer support solutions

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<br /><br /><b>1. Help Desk Software :</b> Multi channel customer support ticketing help desk that allows you to manage various channels like E-MAIL, WEB-FORMS, TWITTER, FACEBOOK, CHATS, CALLS everything under single roof.

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<br /><br /><b>2. Satellite / Multi Company Help Desk :</b> Manage your multiple brands or different companies customer support at centralized place, Setup different customer portal for each brand. Manage staff in different timezones and offer global customer support.

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<br /><br /><b>3. IT Service Desk :</b> Service Desk software is enterprise level IT Help Desk that includes features from Help Desk and Satellite Help Desk additionally it offers ITIL / ITSM Modules - Incident, Problem, Change, Release, Contract, Financial Management, Service and Product Catalog, Vendor Management and more..

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<br /><br />

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You will need a Valid License key to install and run Vision Helpdesk.

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<br /><br />

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Vision Helpdesk is licensed under their <a href="https://www.visionhelpdesk.com/terms-and-conditions" target="_blank">Software License Agreement</a>.

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</english-overview>

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<english-features>

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<font size="2" color="#6F8128"><b>Online Issue Tracker</b></font><br />

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Track issues online, Ticket creation using web interface and Email Parsing. Fetch emails using email piping, POP3, IMAP, POP3 SSL, IMAP SSL. Advance features like Two Way Email Parsing | Catch All Rules | Pre and Post Email parsing | manage Break-Lines<br /><br />

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<font size="2" color="#6F8128"><b>Ticket Billing</b></font><br />

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Prepaid and Postpaid Billing | Manage Credit | Create Invoice | Taxation | Bill Tickets Per Minute | Per Hour| Per Ticket | Per Post, Track Bill Time, Multi-Currency | Automation and much more..<br /><br />

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<font size="2" color="#6F8128"><b>Blabby - Staff Collaboration </b></font><br />

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Private Social Hub for your staff members to communicate, share knowledge | files | presentations | collaborate on ticket issues.<br /><br />

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<font size="2" color="#6F8128"><b>Task Management</b></font><br />

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simplified way to create, track and assign project tasks to multiple staff agents and link them to incidents.<br /><br />

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<font size="2" color="#6F8128"><b>Help Desk Gamification</b></font><br />

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Gamify your help desk platform by setting up agent achievement levels and quests<br /><br />

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<font size="2" color="#6F8128"><b>Knowledge-base Management</b></font><br />

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Predefined Replies for Staff, Manage Knowledgebase for Clients and Staff, Create Forums, Question and Answer, Bug Submission, Feature Requests, Manage Downloads and more..<br /><br />

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<font size="2" color="#6F8128"><b>Help Desk Automation</b></font><br />

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Work Flow | SLA and Escalations — Automate your tickets work using rule based criteria and decide what action system should take on matching specific criteria conditions. Setup SLA's and offer timely response to tickets.

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</english-features>

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<english-exp_license>You can get free trial license <a href="http://www.visionhelpdesk.com/free-trial" target="_blank">here.</a></english-exp_license>

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</languages>

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</soft>

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